DEFINITIONS
In these terms:
“LittleOak” means The LittleOak Company ACN 627359782 (trading as LittleOak) and its officers, employees and agents.
“Goods” means any Goods provided by LittleOak to you
“You” means the person(s) purchasing Goods from LittleOak which these conditions accompany.
ORDERS
2.1 You may place orders for Goods online at https://thelittleoakcompany.com/au/ https://thelittleoakcompany.com/nz/ https://thelittleoakcompany.com/ca/ https://thelittleoakcompany.com/?us=2
2.2 Orders are subject to availability of stock as well as minimum and maximum quantities which LittleOak may decide as appropriate from time to time.
2.3 Orders placed online via the LittleOak website will be honoured with products with an expiry date of at least four months, unless otherwise stated in the product description. It is recommended that you read the product description closely for Goods placed on promotion, or advertised at a special rate, to avoid disappointment.
2.4 By placing the order you are declaring that the Goods are for personal use only and will not be made available for resale by you or by someone with your authority.
2.5 It is a violation of the Export Control Act for certain items to leave Australia without appropriate paperwork. Breaches of the Export Control Act may lead to prosecution and imprisonment.
2.6 LittleOak reserves the right to request a written declaration (or statutory declaration) that orders are for personal use only.
2.7 It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card.
2.8 LittleOak reserves the right to refuse orders whether in whole or in part in its absolute discretion.
2.9 Please contact us immediately if you have noticed you have made a mistake when ordering.In some cases, if we can intercept the order, within the first hour of it being placed, we may be able to make the necessary changes.
- If you) have made a mistake when ordering, and we are unable to stop the order from dispatching, unfortunately we are unable to offer you a refund or replacement.
SUBSCRIPTIONS
3.1 The same terms apply to subscription orders as the above points 2.1 to3 inclusive.
3.2 Subscription direct debits will occur on the frequency selected at the time of sign up. This will be either weekly, fortnightly or monthly.
3.3 Direct debits will continue indefinitely unless the subscription is cancelled.
3.4 If you wish to cancel your subscription you can do so from your account or notify the Careline team via email to hello@thelittleoakcompany.com
REPLACEMENTS AND EXCHANGES
Faulty or incorrect orders
3.1 You must verify the quantity and quality of the Goods upon delivery and if any of the Goods are faulty or not in accordance with your order, you must notify LittleOak within seven days of receipt. Otherwise you will waive any right to reject them.
3.2 Photos of Goods received and the packing/picking slip must accompany your email to notify LittleOak of any issue with your order.
If accompanying photos are not received, the Careline team will request photos or further documentation. If not sent within five business days of our request, you will waive any right for a replacement or refund.
3.3 Refunds will be applied to the card/account used at time of purchase unless otherwise requested.
3.4 Product replacements may also be arranged, and the appropriate solution will be agreed upon with the Careline Team.
3.5 If you purchased LittleOak and it wasn’t a good fit for your baby, we will refund your first order (excluding shipping fees). Please contact our team within 30 days of your order to request a refund.
3.6 To be eligible for a refund, please call our Careline Team on 1800 570 500 to discuss your experience. Transitioning to a formula can cause a change in stool, spit-ups, gas, mild tummy discomfort, and constipation. Severe symptoms of transitioning do not necessarily mean LittleOak Goat Milk Formula is unsuitable for your baby, but a sign that you may be transitioning too quickly or incorrectly. Our experienced team is here to support you and your baby on the journey and can help remedy this.
3.7 If there is a quality issue with the product, you should contact the LittleOak Careline Team immediately with photo evidence and a description of the issue. The Careline Team will investigate the claim and advise accordingly. In some cases,you may be entitled to a replacement product should the quality issue be substantiated.
Change of mind
3.8 Due to the nature of our products, unfortunately we are unable to provide a refund for change of mind.
RETURNS
4. Due to strict health and safety regulations, we cannot accept product returns,even if your LittleOak Goat Milk Formula is unopened and in its original packaging. This applies to all countries and regions.
DELIVERY AND RECEIPT
4.1 LittleOak will provide the Goods to the Australian, New Zealand, American or Canadian address specified in your order, including PO Box addresses.
4.2 LittleOak may deliver the Goods to other overseas destinations, at our discretion, where prior arrangements have been made with LittleOak. Overseas orders may be subject to customs Duties and Taxes, payable by you, the consignee. You will be required to pay all costs in relation to the delivery of the Goods to your overseas destination.
4.3 LittleOak will endeavour to provide the Goods in a timely manner to the address specified in your order. However LittleOak will not be liable for:
Any failure to deliver or delay in delivery for any reason; or
Any damage or loss due to unloading or packaging; or
Damage to property caused upon entering premises to deliver the Goods.
Any costs incurred by LittleOak due to any failure by you to accept the Goods at the time of delivery must be reimbursed by you to LittleOak.
4.4 Any person at the designated delivery address who receives the Goods will be presumed to be authorised to receive the Goods.
4.5 If you have provided authority to leave as your account shipping preference, we will not be held accountable for a parcel that goes missing from the location.
4.6 LittleOak reserves the right to invoice you for additional freight and delivery charges where the costs of shipping exceed the amount invoiced to you.
4.8 Australia based orders are shipped via Star Track or Australia Post and will only make one attempt to deliver the parcel(s). If no one is available to sign for the parcel, a card will be left at the delivery address. If the delivery representative believes the address is not safe to leave the parcel it will be taken to a Local Post Office (LPO) or Mail Centre for collection. Identification and/or signature may be required upon collection.
4.9 If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again.
PAYMENT AND GST
5.1 LittleOak may change the price of the Goods from time to time without notice to you.
5.2 You must pay the price of the Goods current at the time of payment.
5.3 Invoices are payable before receipt of Goods. Time is of the essence in relation to all payments of money to LittleOak under this agreement.
5.4 Where applicable, GST is included in the advertised price of our products and in the calculated postage costs in accordance with the relevant legislation, A New Tax System (Goods and Services Tax) Act 1999. You must pay LittleOak any GST payable for the provision of the Goods.
5.5 You are responsible for all duties, taxes and clearance charges that may be levied on the Goods.
TITLE AND RISK
6.1 Title in Goods passes to you on payment in full for them.
6.2 Risk in Goods passes to you on delivery of the Goods to you, unless you arrange for delivery under clause 4.5, in which case risk passes when the Goods leave LittleOak premises.
EXCLUSIONS AND LIMITATIONS
7.1 To the extent permitted by law, LittleOak’s only liability is as expressly stated in the above terms, and all other guarantees, warranties and conditions are excluded.
7.2 To the extent permitted by law, LittleOak liability under these terms and as a result of a consumer guarantee implied under the Australian Consumer Law or any other warranty or condition implied by legislation, is limited to supplying the Goods again or paying the cost of having them supplied again.
7.3 To the extent permitted by law, LittleOak will not be liable to you (whether in contract, tort or otherwise) for any consequential, special, incidental or indirect loss or damage including loss of profit.
INDEMNITY
8.1 You indemnify LittleOak and must keep LittleOak indemnified against all damages, losses, costs, and expenses suffered by LittleOak arising out of any breach by you of this agreement or arising out of your use, possession or sale of the Goods or the use, possession or sale of the Goods by someone with your authority or permission.
PRIVACY
9.1 LittleOak is committed to protecting the personal information that we may collect and hold about you. This Policy sets out our procedures relating to management of your personal information. LittleOak adhere to the Australian Privacy Principles (“APPs”). By voluntarily supplying us with your personal information, you are agreeing to be bound by this Policy.
GENERAL
9.1 These terms and any invoice referencing these conditions govern the provision of Goods and constitute the whole of the agreement between us and supersede any previous dealings, prior representations, statements, and agreements in relation to their subject matter.
9.2 These terms may be varied by LittleOak at any time by notice to you or by means of a notice on the Australian pages of the LittleOak website.
9.3 Clerical errors are subject to correction without notice.
9.4 LittleOak may sub-contract or otherwise arrange for another person to perform any part of this agreement or to discharge any of LittleOak obligations under this agreement.
9.5 You must pay LittleOak all costs and expenses incurred by LittleOak in connection with these terms including legal expenses, and costs incurred in the recovery of monies owing by you to LittleOak or in otherwise enforcing LittleOak rights against you under this agreement.
9.6 Neither party is liable for any delay or failure to perform its obligations under this agreement (except an obligation to pay money) if such delay or failure is due to any cause outside of reasonable control. If delay or failure to perform its obligations pursuant to this clause occurs, the performance of that party’s obligations are suspended. If such a suspension exceeds 30 days, either party may immediately terminate the agreement by notice in writing to the other party.
9.7 These terms are governed by and must be construed in accordance with the laws of Australia.
