Join the LittleOak Club. Save time and money on your favourite LittleOak products.
how to use
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How to use the LittleOak’s easy Subscribe and Thrive subscription service.
SELECT FORMULA
Select which formula your little ones require. Stage 1, Stage 2 or Stage 3
SELECT FREQUENCY
Select a frequency that suits you – Weekly, Fortnightly or Monthly is available.
SELECT QUANTITY
Select how many cans of LittleOak formula you would like to order.
ENJOY FREE SHIPPING
Every subscription service enjoys free shipping. Easy delivery to your door.
select your product
subscription faq
Can I cancel my subscription?
Yes, you can. Log in to your account online and choose from a range of options when you view My Subscriptions. Here, you have the option to cancel or change your subscription up to 24 hours before your next scheduled shipment. If you need to cancel your subscription before the second shipment, contact us at:
- Australia 1800 570 500
- New Zealand 0800 741 866
What if I want to try a different product?
You can update your subscription online up to 24 hours before your next scheduled shipment. Log in to your account, and navigate to the My Subscriptions section to add a new product.
Can I skip a shipment if I don't need it?
Absolutely. Your subscription schedule is flexible and can be updated up to 24 hours before your next scheduled shipment. You can skip a shipment within the My Subscriptions section of your online account. If you need more formula before your next scheduled shipment, you can arrange that too.
How often can I schedule my orders?
You have plenty of flexibility. You can schedule your reoccurring order to arrive every week, fortnight, or month. It’s really up to you and your baby’s feeding needs.
Will my subscription end automatically, or do I have to cancel it?
Subscriptions do not have an automatic end date. We want you to be in complete control of your subscription because you know your baby’s feeding needs better than anyone. When it’s time to end the subscription, log in to your account and cancel within 24 hours of your next scheduled shipment.
What if I didn't receive my subscription?
Check your account online to make sure we’ve got the right shipping address. If you have immediate questions or concerns about your subscription, please email us on hello@thelittleoakcompany.com or call us on
- Australia 1800 570 500
- New Zealand 0800 741 866
Why is my product not available for subscription?
Shortly after we launch subscriptions, we have plans to expand the offer across all of our products and regions. Stay tuned!
How will I be charged for my subscription?
The price of your first subscription order will be confirmed when you enrol, and you’ll be charged once you accept.
After your first order, we’ll confirm your next order a day before it’s scheduled to ship. You’ll be charged for your subscription once the items ship.
We accept all major credit cards, PayPal®, Apple Pay and Google Pay. A valid form of payment will be required at the time of the order. Your chosen form of payment will be used on subsequent subscription orders. You may update your payment information online up to 24 hours before your next scheduled shipment.
What kind of communications will I receive?
We’ll keep you updated on the status of your subscription through email. You’ll receive a notification and a confirmation number as soon your order has shipped.
Can I combine other discounts in my cart?
Yes. However the offer will only apply to the products the discount is associated with in the cart.
As one of our valued Subscribe and Thrive members we will have unique offers periodically, that are specifically for Subscribe and Thrive members.
CUSTOMER CARE
Shop online
Login
Shipping and returns
Contact us
Online Payment Methods
Paypal & Credit Card
FOLLOW US
All rights reserved © 2019 The LittleOak Company. Design & Creative Direction by Lafin Design
Privacy Policy | Terms & Conditions
The LittleOak Company aims to give accurate, useful, reliable and up-to-date information on baby nutrition of the general nature and may amend the content on this site as required. To the extent permitted by law, The LittleOak Company does not accept any liability or responsibility for claims, resulting from the misinterpretation of the content of this website, which is never intended to disregard, alter or discontinue professional medical advice and/or treatment. If you are ever unsure about your baby's development, concerned about the well-being of your bub or your own health, seek medical advice immediately without delay.
CUSTOMER CARE
Shop online
Login
Shipping and returns
Contact us
Online Payment Methods
Paypal & Credit Card
FOLLOW US
All rights reserved © 2019 The LittleOak Company. Design & Creative Direction by Lafin Design
Privacy Policy | Terms & Conditions
The LittleOak Company aims to give accurate, useful, reliable and up-to-date information on baby nutrition of the general nature and may amend the content on this site as required. To the extent permitted by law, The LittleOak Company does not accept any liability or responsibility for claims, resulting from the misinterpretation of the content of this website, which is never intended to disregard, alter or discontinue professional medical advice and/or treatment. If you are ever unsure about your baby's development, concerned about the well-being of your bub or your own health, seek medical advice immediately without delay.