shipping and returns
LittleOak we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.
Goods ordered within Australia by 10pm will be dispatched the next business day, unless otherwise stated. In most cases goods shipped domestically within Australia will be received within 3-7 business days of shipping. Bulky items or deliveries to remote locations may take longer.
All orders sent by LittleOak Online Store have a unique tracking number. This will be sent to you at the time of dispatch, to the email address you have listed with us. You can keep track of your order via
We will also notify you of updates to your order via the email address you have listed with us.
If for some reason your parcel does not arrive within a reasonable time frame please contact us at [insert email address]
Invoices for Goods supplied within Australia will include a flat rate charge of $13.20 for freight and delivery for packages where the Goods value is less than $58.00. Where the goods value is greater than $58.00 no freight and delivery fee will be charged. Charges will apply where an Express Post option has been selected.
Orders placed via LittleOak Online Store will be honoured with products with an expiry date of at least four months, unless otherwise stated in the product description. It is recommended that you read the product description for goods placed on promotion, or advertised at a special rate, closely to avoid disappointment.
Your privacy and security is important to us. The LittleOak Online Store provides a secure session within our shopping ‘Checkout’. You will notice a padlock icon on the base of your browser when you enter through to the ‘Checkout’. This indicates that all information entered in the session is secure.
When you click the ‘Place Order’ button, we send the credit transaction directly to the bank. We do not transfer those details to others for their commercial use. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the latest SSL V3 128 bit encryption standard.
WE ACCEPT VISA AND MASTERCARD
LittleOak would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason the goods are not what you ordered, damaged, not the right quantity, or you are not happy with the quality of the goods you have purchased, please contact us at one of our Consumer Careline Numbers:
- Australia 1800 570 500
- New Zealand 0800 741 866
LittleOak online store supplies product for the domestic Australian market only. Please contact us for details of product availability in other locations.