shipping and returns
As a parent, you already know that all babies are (very!) unique – so please check with a medical professional before buying our products as they may not be suitable for every little one. We love offering nutritional information and advice to our parents, so if you’d like to learn more just get in touch. Click here
SHIPPING & DELIVERY TIMES
We are doing everything we can to minimise any disruption; however, because of increasing challenges with covid, there may be delays of up to 14 days for Australian and New Zealand orders and up to 21 days for orders to the US and Canada.
| SHIP TO | METRO OR REGIONAL | DELIVERY TIME IN BUSINESS DAYS |
| AUSTRALIA | Metro | 1-2 days |
| Regional | 3-5 days | |
| NEW ZEALAND | Metro | 1-2 days |
| Regional | 7-10 days | |
| USA EAST | Metro | 10-15 days |
| Regional | 10-15 days | |
| USA WEST | Metro | 10-15 days |
| Regional | 10-15 days | |
| CANADA | Metro | 10-15 days |
| Regional | 10-15 days |
Cut off time 11am Eastern Startard Time, Australia.
RETURNS
We’re confident that your baby will love our formula, so there’ll be no need to send it back! However, it’s still important for us to mention that as our product is consumable, we can’t accept any returns due to not being able to guarantee storage conditions, tampering, etc.
I've accidentally purchased the wrong product
We know that mistakes happen (especially in a busy household!), so it’s important that you be super careful when placing your orders as we can’t provide a refund or replacement due to an error when ordering.
PAYMENT METHODS
LittleOak would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason the goods are not what you ordered, damaged, not the right quantity, or you are not happy with the quality of the goods you have purchased, please contact us at one of our Consumer Careline Numbers:
- Australia 1800 570 500
- New Zealand 0800 741 866
INTERNATIONAL ORDERS
LittleOak is now selling online to Australia, New Zealand, America and Canada.
CUSTOMER CARE
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Online Payment Methods
Paypal | Credit Card | Afterpay
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All rights reserved © 2019 The LittleOak Company. Design & Creative Direction by Lafin Design
Privacy Policy | Terms & Conditions
The LittleOak Company aims to give accurate, useful, reliable and up-to-date information on baby nutrition of the general nature and may amend the content on this site as required. To the extent permitted by law, The LittleOak Company does not accept any liability or responsibility for claims, resulting from the misinterpretation of the content of this website, which is never intended to disregard, alter or discontinue professional medical advice and/or treatment. If you are ever unsure about your baby's development, concerned about the well-being of your bub or your own health, seek medical advice immediately without delay.
CUSTOMER CARE
Shop online
Login
Shipping and returns
Contact us
Online Payment Methods
Paypal | Credit Card | Afterpay
FOLLOW US
All rights reserved © 2019 The LittleOak Company. Design & Creative Direction by Lafin Design
Privacy Policy | Terms & Conditions
The LittleOak Company aims to give accurate, useful, reliable and up-to-date information on baby nutrition of the general nature and may amend the content on this site as required. To the extent permitted by law, The LittleOak Company does not accept any liability or responsibility for claims, resulting from the misinterpretation of the content of this website, which is never intended to disregard, alter or discontinue professional medical advice and/or treatment. If you are ever unsure about your baby's development, concerned about the well-being of your bub or your own health, seek medical advice immediately without delay.