Delivery & Returns
As a parent, you already know that all babies are (very!) unique – so please check with a medical professional before buying our products as they may not be suitable for every little one. We love offering nutritional information and advice to our parents, so if you’d like to learn more just get in touch.
Delivery & Returns FAQs
What are your USA shipping and delivery timeframes?
The below shipping time frames refer to our standard shipping method. Please make sure to select your shipping and delivery options at the checkout. In some regions, we offer express delivery, please ensure you select this option should you require faster time frames. We are doing everything we can to minimise disruption; however, because of the increasing challenges with transport providers during the Covid19 pandemic.
| USA | Metro | 3-5 days |
| Regional | 5-7 days |
Please note: An order cut off time of 11:00am (business day) applies in each region to achieve these delivery time frames. If your order is placed after this time, your order will be dispatched the following business day
Please contact us immediately if you’ve noticed you have made a mistake when ordering, on some occasions if we can intercept the order within the first hour we may be able to make the necessary changes
Returns
We’re confident that your baby will love our formula, so there’ll be no need to send it back! However, it’s still important for us to mention that as our product is consumable, we can’t accept any returns due to not being able to guarantee storage conditions, tampering, etc.
I've accidentally purchased the wrong product
We know that mistakes happen (especially in a busy household!), so it’s important that you be super careful when placing your orders as we can’t provide a refund or replacement due to an error when ordering.
International orders
LittleOak is now selling online to Australia, New Zealand, America and Canada.
Shipping to PO boxes and military bases
Please contact us if you require a shipment of LittleOak products to a PO box or military base.
![Female entrepreneurs are on the rise and a significant number of these inspiring new entrepreneurs are credited with driving small business growth across the world. In Australia alone, it is said that more than 700,000 mothers currently run their own enterprises while juggling children and home life.
But while the label mumpreneur may or may not sit comfortably with the very mothers it represents, it’s a brave new world for those ambitious few that leave behind the comfort of the corporate life to find fulfilment and success in running their own business.
Join CEO and Mumpreneur of The LittleOak Company, Elke Pascoe, together with two of Australia’s most remarkable mothers-cum-business-bosses, Demi Duncan and Melinda Baxter from @missta_babythermos, as they explore the pain points of building a business: the motivations, the misses, and not to mention, the endless highs and lows of starting something from scratch. The results? Well, not surprisingly, the insights are enlightening as they are inspiring.[link in bio]
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With love,
LittleOak xx](https://scontent-syd2-1.cdninstagram.com/v/t51.29350-15/290448576_422380649767602_8917305256019227291_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=8ae9d6&_nc_ohc=BIv_IBrq6LMAX9AxFmS&_nc_ht=scontent-syd2-1.cdninstagram.com&edm=ANo9K5cEAAAA&oh=00_AT9HBhq8oTzHhkXgp1WUsQYKlqOaqTpSTSSMEUd57zfXVA&oe=62C755FA)
