Delivery & Returns

Delivery & Returns

As a parent, you already know that all babies are (very!) unique – so please check with a medical professional before buying our products as they may not be suitable for every little one. We love offering nutritional information and advice to our parents, so if you’d like to learn more just get in touch.

Delivery & Returns FAQs

What are your USA shipping and delivery timeframes?

The below shipping time frames refer to our standard shipping method. Please make sure to select your shipping and delivery options at the checkout. In some regions, we offer express delivery, please ensure you select this option should you require faster time frames. We are doing everything we can to minimise disruption; however, because of the increasing challenges with transport providers during the Covid19 pandemic.

USA Metro 3-5 days
Regional 5-7 days

Please note: An order cut off time of 11:00am (business day) applies in each region to achieve these delivery time frames. If your order is placed after this time, your order will be dispatched the following business day

Please contact us immediately if you’ve noticed you have made a mistake when ordering, on some occasions if we can intercept the order within the first hour we may be able to make the necessary changes

Returns

We’re confident that your baby will love our formula, so there’ll be no need to send it back! However, it’s still important for us to mention that as our product is consumable, we can’t accept any returns due to not being able to guarantee storage conditions, tampering, etc.

I've accidentally purchased the wrong product

We know that mistakes happen (especially in a busy household!), so it’s important that you be super careful when placing your orders as we can’t provide a refund or replacement due to an error when ordering.

International orders

LittleOak is now selling online to Australia, New Zealand, America and Canada.

Shipping to PO boxes and military bases

Please contact us if you require a shipment of LittleOak products to a PO box or military base.