Unfortunately, we can’t accept returns—even if your LittleOak is unopened and in its original packaging.
But if you purchased LittleOak and it wasn’t a good fit for your little one, your first order is on us. Please contact our team within 30 days of your order to request a refund.
And if you need any help at all on transitioning your little one to LittleOak or just need some advice, please get in touch.
Delivery & Returns FAQs
What are your USA shipping and delivery timeframes?
The below shipping time frames refer to our standard shipping method. Please make sure to select your shipping and delivery options at the checkout. In some regions, we offer express delivery, please ensure you select this option should you require faster time frames.
| USA | Standard Shipping | |
| Metro | 3 – 5 Business Days | |
| Regional | 5 – 7 Business Days | |
| Express Shipping | ||
| Metro + Regional | 1 – 3 Business Days |
*All areas in the US are eligible for Express Delivery except for orders shipping to Alaska, Hawaii, Puerto Rico, military addresses and PO Boxes
**For consumers based in Hawaii, please allow an additional 5-10 business days for your order to arrive.
Our warehouse partners operate on business days only. All orders placed before 11:30am on any business day, will be dispatched the same business day. Orders outside of this will be dispatched the following business day (local time).
Our transport partners operate on business days only, 7am – 7pm (local time). They do not operate on weekends or public holidays.
Our US warehouses are located in California, Texas, New Jersey and Wisconsin, and are subject to California, Texas, New Jersey, Wisconsin and national public holidays.
Please contact us immediately if you’ve noticed you have made a mistake when ordering, on some occasions if we can intercept the order within the first hour we may be able to make the necessary changes
Returns
Unfortunately, we can’t accept product returns (even if your LittleOak formula tin is unopened and in its original packaging).
However if you purchased LittleOak and it wasn’t a good fit for your little one, we are happy to issue a refund*. To be eligible for a refund, please call our Careline Team on 1800 570 500 within 30 days of your order.
* Refund value is limited to:
– the cost of one formula tin in your region.
– the cost of up to four boxes of sachets in your region.
Transitioning to a formula can cause a change in stool, spit-ups, gas, mild tummy discomfort, and constipation. These symptoms do not necessarily mean LittleOak Goat Milk Formula is unsuitable for your baby, but may indicate a need to slow down or change how you are transitioning to the new formula. Our experienced team is here to support you and your baby on your feeding journey and can help at every step along the way.
Careline Email: hello@thelittleoakcompany.com
I've accidentally purchased the wrong product
We know that mistakes happen (especially in a busy household!), so it’s important that you be super careful when placing your orders as we can’t provide a refund or replacement due to an error when ordering.
International orders
LittleOak is now selling online to Australia, New Zealand, America and Canada.
Shipping to PO boxes and military bases
Please contact us if you require a shipment of LittleOak products to a PO box or military base.
