Unfortunately, we can’t accept returns—even if your LittleOak is unopened and in its original packaging.
But if you purchased LittleOak and it wasn’t a good fit for your little one, your first order is on us. Please contact our team within 30 days of your order to request a refund.
And if you need any help at all on transitioning your little one to LittleOak or just need some advice, please get in touch.
We are here to help
Holiday Cut-off Dates
| Fulfillment Location | Standard | Express |
| US Domestic | December 12, 2022 | December 16, 2022 |
Our fulfillment centres will be CLOSED on the following holiday dates:
- Thanksgiving: Thursday, November 24, 2022
- Christmas: Sunday, December 25, 2022
- New Year’s Day: Sunday, January 1, 2022
*These dates are a guide only and we will not be liable for items not delivered prior to Christmas, even if they are sent before these dates.
*All areas in the US are eligible for Express Delivery except for orders shipping to Alaska, Hawaii, Puerto Rico, military addresses and PO Boxes
Our warehouse partners operate on business days only. All orders placed before 11:30am on any business day, will be dispatched the same business day. Orders outside of this will be dispatched the following business day (local time).
Our transport partners operate on business days only, 7am – 7pm (local time). They do not operate on weekends or public holidays.
Our US warehouses are located in California, Texas, New Jersey and Wisconsin, and are subject to California, Texas, New Jersey, Wisconsin and national public holidays.
Please contact us immediately if you’ve noticed you have made a mistake when ordering, on some occasions if we can intercept the order within the first hour we may be able to make the necessary changes
What are your USA shipping and delivery timeframes?
The below shipping time frames refer to our standard shipping method. Please make sure to select your shipping and delivery options at the checkout. In some regions, we offer express delivery, please ensure you select this option should you require faster time frames. We are doing everything we can to minimise disruption; however, because of the increasing challenges with transport providers during the Covid19 pandemic.
| USA | Express Delivery | 2 days |
| Metro | 3-5 days | |
| Regional | 5-7 days |
*All areas in the US are eligible for Express Delivery except for orders shipping to Alaska, Hawaii, Puerto Rico, military addresses and PO Boxes
Our warehouse partners operate on business days only. All orders placed before 11:30am on any business day, will be dispatched the same business day. Orders outside of this will be dispatched the following business day (local time).
Our transport partners operate on business days only, 7am – 7pm (local time). They do not operate on weekends or public holidays.
Our US warehouses are located in California, Texas, New Jersey and Wisconsin, and are subject to California, Texas, New Jersey, Wisconsin and national public holidays.
Please contact us immediately if you’ve noticed you have made a mistake when ordering, on some occasions if we can intercept the order within the first hour we may be able to make the necessary changes
Returns
We’re confident that your baby will love our formula, so there’ll be no need to send it back! However, it’s still important for us to mention that as our product is consumable, we can’t accept any returns due to not being able to guarantee storage conditions, tampering, etc.
I've accidentally purchased the wrong product
We know that mistakes happen (especially in a busy household!), so it’s important that you be super careful when placing your orders as we can’t provide a refund or replacement due to an error when ordering.
International orders
LittleOak is now selling online to Australia, New Zealand, America and Canada.
Shipping to PO boxes and military bases
Please contact us if you require a shipment of LittleOak products to a PO box or military base.
